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GB/T 36686-2018 English PDF (GBT36686-2018)

GB/T 36686-2018 English PDF (GBT36686-2018)

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GB/T 36686-2018: Specification for automobile after-sales service
This Standard specifies the basic requirements for automobile after-sales service, including service environment and personnel, service process and customer complaint handling. This Standard applies to after-sales service of automobile service provider.

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