Refund policy

No Returns

Due to the nature of digital products, unfortunately, we do not offer returns or exchanges once a PDF has been downloaded or delivered via email.

Exceptions / Exchanges on Faulty Products

If an item is faulty such as missing content, please provide the receipt or proof of purchase, and contact us at Sales@ChineseStandard.net.

We will correct the faulty issue. Alternatively, we may refund you for the replacement of the faulty issue. See Processes If a Refund is Approved.

No Refunds

Due to the nature of digital products, unfortunately, we do not offer refunds once a PDF has been downloaded or delivered via email.

Exceptions / Refunds for Duplicate Orders

If an item is duplicate-order, please provide the receipt or proof of purchase, and contact us at Sales@ChineseStandard.net. See Processes If a Refund is Approved.

Processes If a Refund is Approved

We will notify you and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your refund, please contact us at Sales@ChineseStandard.net.