Shipping policy

1. Overview / Downloading your products

Thank you for your purchase from www.ChineseStandard.us (www.ChineseStandard.net).

Powered by platform www.SHOPIFY.com, all products and invoice are delivered digitally. Both PDFs and invoice are immediately available for download after your purchase is complete. Steps: 1. Add to Cart --> 2. Checkout --> 3. Your purchase is completed --> 4. Check your email inbox in 5 minutes for 2 emails (1 for PDFs and 1 for invoice) --> 5. Click the links in emails to download the purchased PDF and invoice, respectively.

2. Status of your products

To view your order status, log in to your account on our website www.ChineseStandard.us (operated on platform Shopify.com) and navigate to the "Orders" section (for downloading, please refer to 1. Overview / Downloading your products).

3. Troubleshooting

Download issues: If you do not receive the access emails within 5 minutes, please check your spam or junk folder. If you still cannot find it, contact our support team at Sales@ChineseStandard.net.

Access problems: If you encounter any issues accessing or using your product, please contact our support team at Sales@ChineseStandard.net for assistance.

4. Customer support

Our customer support team is available to assist you with any questions about accessing or using our digital products.

Contact us at Sales@ChineseStandard.net. We aim to respond to all inquiries within 2 business hours.