GB/T 19000-2016 English PDF (GBT19000-2016)

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GB/T 19000-2016: Quality management systems -- Fundamentals and vocabulary
GB/T 19000-2016
Quality management systems--Fundamentals and vocabulary
ICS 03.120.10
A00
National Standards of People's Republic of China
Replace GB/T 19000-2008
Quality Management System Foundation and Terminology
(ISO 9000.2015, IDT)
Released on December 18,.2016
2017-07-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Administration issued
Content
Foreword III
Introduction IV
1 range 1
2 Basic concepts and quality management principles 1
2.1 General 1
2.2 Basic Concept 1
2.2.1 Quality 1
2.2.2 Quality Management System 1
2.2.3 Organizational Environment 1
2.2.4 Related parties 2
2.2.5 Support 2
2.3 Quality Management Principles 2
2.3.1 Focus on customers 2
2.3.2 Leadership 3
2.3.3 Full participation of all members 4
2.3.4 Process Method 4
2.3.5 Improvement 5
2.3.6 Evidence-based decision making 6
2.3.7 Relationship Management 6
2.4 Establishing a quality management system using basic concepts and principles 7
2.4.1 Quality Management System Model 7
2.4.2 Establishment of a quality management system 7
2.4.3 Quality Management System Standards, Other Management Systems and Excellence Models 8
3 Terms and Definitions 8
3.1 Terminology 8 of the person concerned
3.2 Terminology related to the organization 9
3.3 Terminology relating to activities 11
3.4 Terminology related to the process 12
3.5 Terminology relating to the system 13
3.6 Terms related to requirements 15
3.7 Terminology relating to results 17
3.8 Terms relating to data, information and documents 19
3.9 Terminology relating to customers 21
3.10 Terminology relating to characteristics 22
3.11 Terminology for determination 23
3.12 Terminology for measures 24
3.13 Terminology for review 25
Appendix A (informative) Conceptual relationship and its illustration 28
Reference 42
Index 44
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is one of the core standards of the GB/T 19000 family of standards.
This standard replaces GB/T 19000-2008 "Quality Management System Foundation and Terminology".
Compared with GB/T 19000-2008, the main technical changes in this standard are as follows.
--- The basic knowledge part of the standard has been comprehensively adjusted;
---The quality management principle has been changed from eight to seven;
--- As of the publication of this standard, all the terms in the GB/T 19000 family of standards are incorporated into this standard.
This standard uses the translation method equivalent to ISO 9000.2015 "Quality Management System Foundation and Terminology".
Because of the differences between the two different languages, the terms 3.6.112capability and 3.10.4competence are translated as "capabilities", but their definition
It is different. In the GB/T 19000 family of standards, the term 3.6.112 capability refers specifically to the capabilities of an organization, system, or process.
3.10.4 competency refers to the ability of personnel.
The “Notes” added to certain definitions are additional information provided to users of the English version of the International Standard (eg Note 3 of 3.2.2;
Note 2 of 3.3.3; Note 2 of 3.4.8; Note 1 of 3.6.11; Note 2 of 3.8.5 and Note of 3.12.7), equivalent to the adoption of international standards, this standard is still
Keep this content.
This standard is proposed and managed by the National Quality Management and Quality Assurance Standardization Technical Committee (SAC/TC151).
This standard was drafted. China National Institute of Standardization, National Certification and Accreditation Administration, China Certification and Accreditation Association, China qualified
National Accreditation Center, China Quality Certification Center, Tianjin Huacheng Certification Center, China Classification Society Quality Certification Company, Shenzhen Huantong Certification
Center Co., Ltd., China New Era Certification Center, Fangyuan Sign Certification Group Co., Ltd., Beijing New Century Inspection and Certification Co., Ltd., Guopei
Certification Training (Beijing) Center, Huaxia Certification Center Co., Ltd., Shanghai Quality System Audit Center, China Quality Association Quality Assurance Center, SAIC GM
Wuling Automobile Co., Ltd., Inner Mongolia North Heavy Vehicle Co., Ltd., Taixing Longyi Terminal Co., Ltd., Shanghai Jianke Engineering Consulting
Consulting company, Inner Mongolia Yili Industrial Group Co., Ltd., Tianjin Tiandi Weiye Technology Co., Ltd., Chongqing Changan Automobile Co., Ltd.
Inner Mongolia Hexinyuan Mengcao Drought Relief and Greening Co., Ltd., Nanjing Mint Co., Ltd., China Railway Construction Co., Ltd., China Building Materials Inspection
Certification Group Co., Ltd., Beijing Oriental Yichu Standard Technology Co., Ltd.
The main drafters of this standard. Li Jing, Gu Yanjun, Zhang Huicai, Li Qiang, Ren Qingyi, Li Ming, Zheng Yuanhui, Huang Xueliang, Qu Xintian, Zheng Yan, Liang Ping,
Wang Mei, Li Ping, Xia Fang, Wang Jinde, Cao Hua, Deng Xiangning, Qi Jie, Lin Chuang, Zhou Hongbo, Li Qiqiu, Li Chenxi, Fan Yejuan, Xie Hui, Zhu Jiangtao,
Wei Xiangyang, Liu Ye, Dong Xiaohong.
The previous releases of the standards replaced by this standard are.
---GB 6583.1-1986;
---GB/T 6583-1992; GB/T 6583-1994;
---GB/T 19000-2000 (incorporating the contents of GB/T 19000.1. At the same time, the standard was cancelled); GB/T 19000-2008.
introduction
This standard provides basic concepts, principles and terminology for the quality management system and lays the foundation for other standards of the quality management system. this
The standards are designed to help users understand the basic concepts, principles and terminology of quality management so that quality management can be implemented effectively and efficiently.
Department and realize the value of other standards of the quality management system.
This standard is based on a collection of currently recognized frameworks for basic concepts, principles, processes and resources related to quality.
Quality management systems to help organizations achieve their goals. This standard applies to all organizations regardless of their size, complexity or business model.
Responsibility and commitment to enhance the organization's ability to meet the needs and expectations of its customers and stakeholders, as well as to achieve satisfaction with its products and services
awareness.
This standard contains seven quality management principles to support the basic concepts described in 2.2. In 2.3, for each quality management original
Then, introduce each principle through “overview”; explain the reasons why the organization should pay attention to this principle through “baseline”; explain through “main benefits”
Use the results of this principle; give measures that can be taken by the principle of organizational application through “activities that can be carried out”.
At the time of publication, this standard includes all quality management and quality management system standards drafted by ISO /TC176 and based on these standards.
Terms and definitions used in other specific areas of quality management system standards, these terms and definitions are arranged in order of concept.
At the end of this standard, a Chinese and English index of the alphabetical terms is provided. Appendix A is a set of concepts in conceptual order
System diagram.
Note. In the common word guide of the quality management system standards drafted by ISO /...