GB/T 16784-2025: General principles for after-sale service of industrial products

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Scope

This document specifies the basic requirements, service content, implementation, evaluation
and improvement of after-sale service of industrial products.
This document applies to the preparation and implementation of after-sale service documents,
as well as after-sale service activities of industrial enterprises.
NOTE 1.in this document, industrial products refer to those used in the production process, as
opposed to consumer products. Examples include instruments and meters, machinery and
equipment, and labor protection equipment, etc.
NOTE 2.for after-sale service of consumer products, see GB/T 18760.

Basic Data

Standard ID	GB/T 16784-2025 (GB/T16784-2025)
Description (Translated English)	General principles for after-sale service of industrial products
Sector / Industry	National Standard (Recommended)
Classification of Chinese Standard	A16
Classification of International Standard	03.080.01
Word Count Estimation	9,983
Date of Issue	2025-05-30
Date of Implementation	2025-09-01
Older Standard (superseded by this standard)	GB/T 16784-2008
Issuing agency(ies)	State Administration for Market Regulation, China National Standardization Administration