GB/T 16767-2010 English PDF (GBT16767-2010)

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GB/T 16767-2010: Service quality in the amusement park
GB/T 16767-2010
GB
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 03.080
A 12
Replacing GB/T 16767-1997
Service quality in the amusement park
ISSUED ON. JANUARY 14, 2011
IMPLEMENTED ON. JUNE 01, 2011
Issued by. General Administration of Quality Supervision, Inspection and
Quarantine;
Standardization Administration of PRC.
Table of Contents
Foreword ... 3 
Introduction ... 6 
1 Scope ... 7 
2 Normative references ... 7 
3 Terms and definitions ... 8 
4 General ... 9 
5 Facilities management ... 10 
6 Safety management ... 17 
7 Quality of service ... 24 
8 Environmental hygiene ... 30 
Foreword
This standard replaces GB/T 16767-1997 “Safety and service quality in the
amusement park”.
The main differences between this standard and GB/T 16767-1997 are.
a) Clause 3 Terms and definitions
- ADD the definition of events, high-risk operations, rides services;
- DELETE the definitions of amusement facilities, water amusement
facilities and effective complaints from visitors;
- MODIFY the definitions of amusement parks, cultural and entertainment
facilities and waterparks.
b) Clause 4 General
- ADD the conditions for the establishment of the amusement park
business unit and the hardware facilities requirements of the amusement
park itself;
- DELETE the order requirements;
- MODIFY the safety, service and environmental sanitation requirements
of amusement parks.
c) CHANGE the title of the clause 5 “Service facilities” in the original standard
to “Facilities management”;
- ADD the facility classification and facility operational requirements;
- ADD the specification requirements for the introduction of new
amusement facilities (water-based amusement facilities) and the rental
amusement facilities;
- ADD the monitoring facilities, barrier-free facilities, in-park roads and fire
facilities in the infrastructure;
- DELETE the requirements for hygiene and order;
- Modified content. CHANGE “information indication facility” to “guiding
identification facilities”; COMBINE “reception” and “inquiry service
facilities” into “visitor center”; CHANGE “common facilities” to
“infrastructure”; INCREASE infant service facilities to the service center;
INCREASE the direct dialing long-distance function to the public
telephone and the reception of mobile signals to the park; INCREASE the
Service quality in the amusement park
1 Scope
This standard defines the terms and definitions of amusement parks, and
specifies the requirements for facility management, safety management,
service quality and environmental hygiene of amusement parks.
This standard applies to theme parks with rides and various amusement parks
with amusement facilities.
2 Normative references
The provisions in following documents become the provisions of this standard
through reference in this standard. For the dated references, the subsequent
amendments (excluding corrections) or revisions do not apply to this standard;
however, parties who reach an agreement based on this standard are
encouraged to study if the latest versions of these documents are applicable.
For undated references, the latest edition of the referenced document applies.
GB 2893 Safety color
GB 2894 Safety sign
GB 3096 Environmental quality standard for noise
GB 5749 Standards for drinking water quality
GB 8408 Amusement device safety code
GB 9664 Hygienic standard for public place of entertainment
GB 9665 Hygienic standard for public bathroom
GB 9667 Hygienic standard for swimming place
GB 9670 Hygienic standard for shopping center and book store
GB/T 10001.1 Public information graphical symbols for use on sign - Part 1.
Common symbols
GB/T 10001.2 Public information graphical symbols for use on sign - Part 2.
Symbols for touring facilities and services
5 Facilities management
5.1 Configuration requirements for facility
5.1.1 Basic requirements
5.1.1.1 Amusement parks shall scientifically plan and design, rationally allocate
amusement facilities, reception facilities, guiding signage facilities and
infrastructure in accordance with the theme characteristics of the park, taking
into account the current situation of the terrain, land coverage, investment scale,
construction stage, content layout and other factors. If possible, it can increase
cultural and entertainment facilities and water amusement facilities.
5.1.1.2 Special equipment in amusement parks shall comply with relevant
national regulations.
5.1.2 Amusement facilities (including water amusement facilities)
5.1.2.1 The purchase, installation, operation, modification, maintenance, use
management, supervision management of amusement facilities (including
water amusement facilities) shall be in accordance with the provisions of GB
8408 and the safety supervision and management measures for amusement
facilities (including water amusement facilities) formulated by relevant state
departments. To use these facilities, it shall obtain a certificate of conformity
issued by the statutory technical inspection department.
5.1.2.2 For the introduction of new amusement facilities (including water
amusement facilities), if there is no corresponding national or industry standard,
it shall use the standards of the equipment introduction country or region on this
equipment for management, establish the corresponding enterprise standards
and operational procedures, report to the relevant authorities for standard
registration.
5.1.3 Cultural and entertainment facilities and cultural themes
5.1.3.1 The construction and installation of various cultural and entertainment
facilities and their supporting devices shall comply with the relevant national
laws and regulations, to ensure good performance, safe and reliable use.
5.1.3.2 Stages, lighting, sound and other performance facilities shall be
installed and placed neatly and satisfactorily, to meet the performance
requirements.
5.1.3.3 The anti-drop device of the equipment in the stage shall be safe and
effective. The selection and production of curtains, props, etc. shall comply with
the requirements of GB 20286.
with the size of the reception tourists in the amusement park, which can meet
the basic requirements of different levels of tourists.
5.1.5.5.2 The facilities of the restaurant shall comply with the relevant national
hygiene standards, the tableware used shall meet the hygiene and
environmental protection requirements.
5.1.5.5.3 It shall be equipped with necessary disinfection and mosquito-
repellent equipment, which shall meet the requirements of the national health
and epidemic prevention department.
5.1.5.6 Shopping facilities
5.1.5.6.1 The architectural shape, color and material of the tourist shopping
place shall be coordinated with the landscaping environment, without
destroying the main landscape or hindering the tourists’ visit, the layout is
reasonable; the advertising sign does not affect the sightseeing effect.
5.1.5.6.2 It can provide tourism products related to the theme of the amusement
park or with local characteristics.
5.1.6 Infrastructure
5.1.6.1 Basic requirements
The public infrastructure of the amusement park shall comply with relevant
national regulations and consider the safety and service needs in the operation
of the facility.
5.1.6.2 Safety signs
5.1.6.2.1 Where it is necessary to remind people of safety in certain places and