GB/T 36686-2018: Specification for automobile after-sales service

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Scope

This Standard specifies the basic requirements for automobile after-sales service,
including service environment and personnel, service process and customer complaint
handling.
This Standard applies to after-sales service of automobile service provider.

Basic Data

Standard ID	GB/T 36686-2018 (GB/T36686-2018)
Description (Translated English)	Specification for automobile after-sales service
Sector / Industry	National Standard (Recommended)
Classification of Chinese Standard	T04
Classification of International Standard	43.020
Word Count Estimation	10,198
Date of Issue	2018-09-17
Date of Implementation	2019-04-01
Issuing agency(ies)	State Administration for Market Regulation, China National Standardization Administration