1
/
su
9
PayPal, credit cards. Download editable-PDF and invoice in 1 second!
GB/T 22485-2021 English PDF (GBT22485-2021)
GB/T 22485-2021 English PDF (GBT22485-2021)
Prezzo di listino
$260.00 USD
Prezzo di listino
Prezzo scontato
$260.00 USD
Prezzo unitario
/
per
Spese di spedizione calcolate al check-out.
Impossibile caricare la disponibilità di ritiro
Delivery: 3 seconds. Download true-PDF + Invoice.
Get QUOTATION in 1-minute: Click GB/T 22485-2021
Historical versions: GB/T 22485-2021
Preview True-PDF (Reload/Scroll if blank)
GB/T 22485-2021: Specification for taxi operation service
GB/T 22485-2021
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 03.220.20;43.080.20
R 11
Replacing GB/T 22485-2013
Specification for taxi operation service
ISSUED ON: AUGUST 20, 2021
IMPLEMENTED ON: MARCH 01, 2022
Issued by: State Administration for Market Regulation;
Standardization Administration of the People’s Republic of China.
Table of Contents
Foreword ... 3
1 Scope ... 5
2 Normative references ... 5
3 Terms and definitions... 5
4 General requirements ... 7
5 Transport vehicles ... 7
6 Service personnel ... 8
7 Service process ... 9
8 Transport safety ... 11
9 Service assessment and complaint handling ... 14
Appendix A (Informative) Driver service terms ... 16
Appendix B (Informative) Routine vehicle inspection items ... 17
Appendix C (Normative) Service assessment indicator calculation method ... 18
References ... 22
Specification for taxi operation service
1 Scope
This Standard specifies the general requirements for taxi operation service, as well as
requirements for transport vehicles, service personnel, service procedures, transport
safety, service assessment and complaint handling.
This Standard applies to taxi passenger transportation services, including common
services such as cruising and app-based ride hailing.
2 Normative references
The following referenced documents are indispensable for the application of this
document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
GB 7258, Technical specifications for safety of power-driven vehicles operating on
roads
GB 8410, Flammability of automotive interior materials
GB/T 18344, Specification for the inspection and maintenance of motor vehicle
GB 18352.6, Limits and measurement methods for emissions from light-duty
vehicles (CHINA 6)
GB/T 32852.4, Urban passenger transportation terminology - Part 4:Taxi
3 Terms and definitions
Terms and definitions determined by GB/T 32852.4 and the following ones are
applicable to this document.
3.1
Taxi operation service
A transportation business activity that provides travel services by passenger cars with
seven seats or less and driving services for passengers, travels according to the wishes
of passengers, and charges according to mileage, travel time or agreed.
3.2
Cruising taxi operation service
A business activity where a taxi, with seven seats or less, can cruise on the road to solicit
passengers, wait for passengers at the site, paint and install taxi signs, provide
passengers with travel services, drive according to the wishes of passengers, and charge
according to the mileage and time.
Note: Including car-hailing, on-call service, site service and other service methods.
3.3
App-based ride hailing operation service
Enterprises build a service platform based on Internet technology, accept booking
requests from car-hailing people through the network service platform, use qualified
vehicles and drivers, and provide taxi service business activities such as not cruising on
the road to solicit customers, waiting for customers on the site, etc.
3.4
Service personnel
A person who directly or indirectly provides taxi services to passengers or ride-hailers.
Note: Including drivers and personnel of enterprise management, dispatch service, site
service, complaint handling, etc.
3.5
Service quality
Characterization of the degree of quality of taxi service.
3.6
Enterprise service quality and credit assessment
A comprehensive assessment of the management system, safe operation, operation
service and social responsibility of taxi operators in a certain assessment period.
3.7
Taxi driver service quality and credit assessment
A comprehensive assessment of taxi drivers' compliance with laws and regulations, safe
production, business behavior and operation services in taxi services in a certain
assessment period.
5.2 Requirements for vehicle appearance
5.2.1 The appearance of the vehicle body shall meet the following requirements:
a) The appearance of the vehicle body shall be clean and in good condition. The front
and rear lights inside and outside the vehicle shall be complete and functional.
b) The tire covers shall be complete and in good condition. The doors shall function
normally.
c) The window glass shall be well sealed, clean and bright, without obstructions, and
the lifting function shall be effective. The glass wipers shall function normally.
5.2.2 The compartment shall be clean and hygienic, free of sundries and odors; the
interior of the compartment shall meet the following requirements:
a) The instrument display shall be in good condition;
b) No items unrelated to operation shall be placed on the instrument panel and rear
windshield window sill;
c) Sun visors and vanity mirrors shall be in good condition.
5.2.3 Vehicle accessories shall meet the following requirements:
a) The seat shall be firm without collapse;
b) The front seats shall be moved back and forth, and the backrest inclination shall
be adjustable;
c) Safety belts and buckles shall be complete and effective;
d) The seat cover, headrest cover and foot pad shall be complete and neat.
5.2.4 The luggage compartment shall be clean, with effective lighting and good opening
device. Cleaning items shall be placed in an orderly manner and not exposed to
passengers. The space in the luggage compartment for passengers to place luggage
items shall not be less than two-thirds of the luggage compartment.
5.2.5 Advertisements shall be posted and painted as required, and service signs shall
not be blocked. The compartment video equipment can be switched on and off
according to the wishes of the passengers.
6 Service personnel
6.1 Professional quality
6.1.1 Shall be familiar with the laws, regulations and operating service specifications
related to taxi operation services.
6.1.2 Disabled drivers who meet certain conditions and procedures and hold
corresponding driving licenses can provide short-distance taxi business services
between urban and rural communities and subway stations and bus stops.
6.1.3 Drivers shall be familiar with the traffic geography and local characteristics of the
operating area.
6.1.4 Master business knowledge suitable for the position.
6.1.5 Respect passengers' religious beliefs and customs.
6.2 Appearance and behavior
6.2.1 Dress according to regulations and wear service signs correctly.
6.2.2 The driver shall not eat food with peculiar smell before and during the operation.
6.2.3 Be able to speak Mandarin. Local dialects or foreign languages can be used to
communicate according to the needs of passengers.
6.2.4 Service terms shall be standardized, accurate, civilized and polite. When serving,
the tone shall be calm, the expression shall be clear, the volume shall be moderate, and
the speed shall be moderate. See Appendix A for driver service terms.
6.2.5 The driver shall answer passengers' questions enthusiastically and patiently. The
driver shall not interrupt casually when passengers are talking.
6.2.6 The driver shall not have uncivilized behavior and language. The driver shall not
smoke in the vehicle, and shall not throw or spit outside the vehicle.
7 Service process
7.1 Operation preparation
7.1.1 Check the vehicle appearance and the vehicle license. Prepare invoices and spare
cha...
Get QUOTATION in 1-minute: Click GB/T 22485-2021
Historical versions: GB/T 22485-2021
Preview True-PDF (Reload/Scroll if blank)
GB/T 22485-2021: Specification for taxi operation service
GB/T 22485-2021
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 03.220.20;43.080.20
R 11
Replacing GB/T 22485-2013
Specification for taxi operation service
ISSUED ON: AUGUST 20, 2021
IMPLEMENTED ON: MARCH 01, 2022
Issued by: State Administration for Market Regulation;
Standardization Administration of the People’s Republic of China.
Table of Contents
Foreword ... 3
1 Scope ... 5
2 Normative references ... 5
3 Terms and definitions... 5
4 General requirements ... 7
5 Transport vehicles ... 7
6 Service personnel ... 8
7 Service process ... 9
8 Transport safety ... 11
9 Service assessment and complaint handling ... 14
Appendix A (Informative) Driver service terms ... 16
Appendix B (Informative) Routine vehicle inspection items ... 17
Appendix C (Normative) Service assessment indicator calculation method ... 18
References ... 22
Specification for taxi operation service
1 Scope
This Standard specifies the general requirements for taxi operation service, as well as
requirements for transport vehicles, service personnel, service procedures, transport
safety, service assessment and complaint handling.
This Standard applies to taxi passenger transportation services, including common
services such as cruising and app-based ride hailing.
2 Normative references
The following referenced documents are indispensable for the application of this
document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
GB 7258, Technical specifications for safety of power-driven vehicles operating on
roads
GB 8410, Flammability of automotive interior materials
GB/T 18344, Specification for the inspection and maintenance of motor vehicle
GB 18352.6, Limits and measurement methods for emissions from light-duty
vehicles (CHINA 6)
GB/T 32852.4, Urban passenger transportation terminology - Part 4:Taxi
3 Terms and definitions
Terms and definitions determined by GB/T 32852.4 and the following ones are
applicable to this document.
3.1
Taxi operation service
A transportation business activity that provides travel services by passenger cars with
seven seats or less and driving services for passengers, travels according to the wishes
of passengers, and charges according to mileage, travel time or agreed.
3.2
Cruising taxi operation service
A business activity where a taxi, with seven seats or less, can cruise on the road to solicit
passengers, wait for passengers at the site, paint and install taxi signs, provide
passengers with travel services, drive according to the wishes of passengers, and charge
according to the mileage and time.
Note: Including car-hailing, on-call service, site service and other service methods.
3.3
App-based ride hailing operation service
Enterprises build a service platform based on Internet technology, accept booking
requests from car-hailing people through the network service platform, use qualified
vehicles and drivers, and provide taxi service business activities such as not cruising on
the road to solicit customers, waiting for customers on the site, etc.
3.4
Service personnel
A person who directly or indirectly provides taxi services to passengers or ride-hailers.
Note: Including drivers and personnel of enterprise management, dispatch service, site
service, complaint handling, etc.
3.5
Service quality
Characterization of the degree of quality of taxi service.
3.6
Enterprise service quality and credit assessment
A comprehensive assessment of the management system, safe operation, operation
service and social responsibility of taxi operators in a certain assessment period.
3.7
Taxi driver service quality and credit assessment
A comprehensive assessment of taxi drivers' compliance with laws and regulations, safe
production, business behavior and operation services in taxi services in a certain
assessment period.
5.2 Requirements for vehicle appearance
5.2.1 The appearance of the vehicle body shall meet the following requirements:
a) The appearance of the vehicle body shall be clean and in good condition. The front
and rear lights inside and outside the vehicle shall be complete and functional.
b) The tire covers shall be complete and in good condition. The doors shall function
normally.
c) The window glass shall be well sealed, clean and bright, without obstructions, and
the lifting function shall be effective. The glass wipers shall function normally.
5.2.2 The compartment shall be clean and hygienic, free of sundries and odors; the
interior of the compartment shall meet the following requirements:
a) The instrument display shall be in good condition;
b) No items unrelated to operation shall be placed on the instrument panel and rear
windshield window sill;
c) Sun visors and vanity mirrors shall be in good condition.
5.2.3 Vehicle accessories shall meet the following requirements:
a) The seat shall be firm without collapse;
b) The front seats shall be moved back and forth, and the backrest inclination shall
be adjustable;
c) Safety belts and buckles shall be complete and effective;
d) The seat cover, headrest cover and foot pad shall be complete and neat.
5.2.4 The luggage compartment shall be clean, with effective lighting and good opening
device. Cleaning items shall be placed in an orderly manner and not exposed to
passengers. The space in the luggage compartment for passengers to place luggage
items shall not be less than two-thirds of the luggage compartment.
5.2.5 Advertisements shall be posted and painted as required, and service signs shall
not be blocked. The compartment video equipment can be switched on and off
according to the wishes of the passengers.
6 Service personnel
6.1 Professional quality
6.1.1 Shall be familiar with the laws, regulations and operating service specifications
related to taxi operation services.
6.1.2 Disabled drivers who meet certain conditions and procedures and hold
corresponding driving licenses can provide short-distance taxi business services
between urban and rural communities and subway stations and bus stops.
6.1.3 Drivers shall be familiar with the traffic geography and local characteristics of the
operating area.
6.1.4 Master business knowledge suitable for the position.
6.1.5 Respect passengers' religious beliefs and customs.
6.2 Appearance and behavior
6.2.1 Dress according to regulations and wear service signs correctly.
6.2.2 The driver shall not eat food with peculiar smell before and during the operation.
6.2.3 Be able to speak Mandarin. Local dialects or foreign languages can be used to
communicate according to the needs of passengers.
6.2.4 Service terms shall be standardized, accurate, civilized and polite. When serving,
the tone shall be calm, the expression shall be clear, the volume shall be moderate, and
the speed shall be moderate. See Appendix A for driver service terms.
6.2.5 The driver shall answer passengers' questions enthusiastically and patiently. The
driver shall not interrupt casually when passengers are talking.
6.2.6 The driver shall not have uncivilized behavior and language. The driver shall not
smoke in the vehicle, and shall not throw or spit outside the vehicle.
7 Service process
7.1 Operation preparation
7.1.1 Check the vehicle appearance and the vehicle license. Prepare invoices and spare
cha...
Share








